/* owner: crm · contract: server/ADMIN-V2.md sec. 5.13, 3.4 (crm.css: the CRM tab)
   The band's three cards (the hero is the spark: how fast Maya calls a lead), the tray of views, the search and filters, the work
   queue (a row per waiting lead with its heat as a stripe at the start), the pipeline (six columns; a tray of stages on phones),
   the WhatsApp conversations (opened in place; their line and bubbles are wa.css since 6.10, shared with the WhatsApp tab),
   and one lead's page (the summary, the side cards, the story on a rail, his notes on pale spark). Heat reads from
   the status tokens: hot --bad, warm --wait, cold --cta, the rest muted. Every rule sits under .view-crm; cards, chips, buttons,
   rows, kv, notices and the surface inks are base.css. Motion: rows rise once when a view first shows (base.css turns it off for
   reduced motion). */

/* ---------- the band: the three cards and the tray ---------- */
.view-crm .crm-stats > .card { display: flex; flex-direction: column; }
.view-crm .crm-stats > .card > .acts { margin-top: auto; padding-top: 18px; }
.view-crm .crm-stats :is(.headline, p) { overflow-wrap: anywhere; }
.view-crm .crm-hero .big { margin-block: 18px 12px; font-size: 84px; line-height: .86; letter-spacing: -.035em; }
.view-crm .crm-hero .big small { font-size: 24px; letter-spacing: 0; }
.view-crm .crm-flow {
  display: flex; flex-wrap: wrap; align-items: center; gap: 6px; margin-top: 2px; font-size: 14px; font-weight: 500; color: var(--onSpark);
}
.view-crm .crm-flow > span { display: inline-flex; align-items: center; gap: 4px; padding: 3px 10px; border-radius: var(--chip); background-color: rgba(0, 0, 0, .07); }
.view-crm .crm-flow .icon.sm { width: 15px; height: 15px; }
.view-crm .crm-week .wgrid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 18px 16px; margin-top: 16px; }
.view-crm .wcell { display: grid; align-content: start; gap: 2px; min-width: 0; }
.view-crm .wnum { font-size: 34px; line-height: 1; letter-spacing: -.02em; font-weight: 500; font-variant-numeric: tabular-nums; }
.view-crm .wlab { font-size: 14px; color: var(--fgMuted); }
.view-crm .wsub { font-size: 12px; color: var(--fgMuted); }
.view-crm .crm-bar { display: block; height: 6px; margin-block: 6px 2px; overflow: hidden; border-radius: var(--r); background-color: var(--stone); }
.view-crm .crm-bar > i { display: block; width: var(--p, 0%); height: 100%; border-radius: inherit; background-color: var(--cta); transition: width .9s var(--spring); }
.view-crm .crm-tray { margin-top: 32px; }

/* ---------- search and filters ---------- */
.view-crm .crm-tools { display: flex; flex-wrap: wrap; align-items: center; gap: 10px 12px; }
.view-crm .crm-search { position: relative; flex: 1 1 300px; min-width: 0; }
.view-crm .crm-search > .icon { position: absolute; top: 50%; inset-inline-start: 18px; margin-top: -10px; color: var(--muted); pointer-events: none; }
.view-crm .crm-search .input { padding-inline-start: 50px; background-color: var(--card); }
.view-crm .crm-search .input::-webkit-search-cancel-button { cursor: pointer; }
.view-crm .crm-filters { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.view-crm .crm-ftoggle { display: none; position: relative; background-color: var(--card); border-color: var(--line); }
.view-crm .crm-ftoggle[aria-expanded="true"] { border-color: var(--ink); }
.view-crm .crm-ftoggle[data-active="true"]::after {
  content: ""; position: absolute; top: 8px; inset-inline-end: 8px; width: 9px; height: 9px; border-radius: 50%;
  background-color: var(--cta); box-shadow: 0 0 0 2px var(--card);
}
.view-crm .crm-filters .select { width: auto; min-width: 150px; background-color: var(--card); }
.view-crm .crm-panel { margin-top: 24px; }
.view-crm .crm-panel > .card .empty { padding-inline: 4px; }

/* ---------- heat: a dot in a chip, a stripe on a row or card ---------- */
.view-crm .chip.heat .hdot { width: 8px; height: 8px; flex: none; border-radius: 50%; background-color: var(--muted); }
.view-crm .chip.heat[data-heat="hot"] { background-color: var(--badSoft); }
.view-crm .chip.heat[data-heat="hot"] .hdot { background-color: var(--bad); box-shadow: 0 0 0 3px color-mix(in srgb, var(--bad) 18%, transparent); }
.view-crm .chip.heat[data-heat="warm"] { background-color: var(--waitSoft); }
.view-crm .chip.heat[data-heat="warm"] .hdot { background-color: var(--wait); box-shadow: inset 0 0 0 1px rgba(0, 0, 0, .15); }
.view-crm .chip.heat[data-heat="cold"] { background-color: color-mix(in srgb, var(--cta) 12%, #fff); }
.view-crm .chip.heat[data-heat="cold"] .hdot { background-color: var(--cta); }
.view-crm .chip.heat[data-heat="irrelevant"] .hdot { background-color: transparent; box-shadow: inset 0 0 0 1.5px var(--muted); }
.view-crm :is(.qrow, .crm-card)::before {
  content: ""; position: absolute; inset-inline-start: 0; inset-block: 16px; width: 4px; border-radius: 4px;
  background-color: var(--line);
}
.view-crm :is(.qrow, .crm-card)[data-heat="hot"]::before { background-color: var(--bad); }
.view-crm :is(.qrow, .crm-card)[data-heat="warm"]::before { background-color: var(--wait); }
.view-crm :is(.qrow, .crm-card)[data-heat="cold"]::before { background-color: var(--cta); }
.view-crm :is(.qrow, .crm-card)[data-heat="no_answer"]::before { background-color: var(--stone); }

/* ---------- the work queue ---------- */
.view-crm .crm-queue { display: grid; grid-template-columns: minmax(0, 1fr); gap: 12px; }
.view-crm .qrow {
  position: relative; display: grid; gap: 10px; padding: 22px 28px 14px; border-radius: var(--r); background-color: var(--card);
  scroll-margin-block: 24px;
}
.view-crm .qrow:focus { outline: none; }
.view-crm .qrow:focus-visible { outline: 2px solid var(--ring); outline-offset: 2px; }
.view-crm .qhead { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; }
.view-crm .qwho { min-width: 0; }
.view-crm .qname { font-size: 22px; line-height: 1.2; letter-spacing: -.01em; font-weight: 500; overflow-wrap: anywhere; }
.view-crm .qname a { color: inherit; text-decoration: none; }
.view-crm .qname a:hover { text-decoration: underline; text-underline-offset: 4px; }
.view-crm .qbiz { margin-top: 2px; font-size: 15px; color: var(--muted); overflow-wrap: anywhere; }
.view-crm .qwait { display: grid; justify-items: end; flex: none; gap: 2px; text-align: end; }
.view-crm .qwait-l { display: inline-flex; align-items: center; gap: 6px; font-size: 13px; color: var(--muted); }
.view-crm .qwait-n { font-size: 24px; line-height: 1.1; letter-spacing: -.01em; font-weight: 500; white-space: nowrap; }
.view-crm .qwhy {
  font-size: 16px; line-height: 1.5; color: var(--ink); overflow-wrap: anywhere;
  display: -webkit-box; -webkit-box-orient: vertical; -webkit-line-clamp: 2; overflow: hidden;
}
.view-crm .qfoot { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 12px; }
.view-crm .qchips { display: flex; flex-wrap: wrap; gap: 6px; min-width: 0; }
.view-crm .qacts { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; margin-inline-start: auto; }
.view-crm .qacts .icb { width: 44px; height: 44px; }
.view-crm .qacts .btn.fill .icon { margin-inline-start: -2px; }
.view-crm .qmore { border-top: 1px solid var(--line); }
.view-crm .qmore > summary {
  display: flex; align-items: center; min-height: 40px; width: max-content; max-width: 100%; font-size: 14px; font-weight: 500;
  color: var(--muted); list-style: none;
}
.view-crm .qmore > summary::-webkit-details-marker { display: none; }
.view-crm .qmore > summary::after {
  content: ""; width: 7px; height: 7px; margin-inline-start: 10px; border: solid currentColor; border-width: 0 1.5px 1.5px 0;
  transform: translateY(-2px) rotate(45deg); transition: transform .2s;
}
.view-crm .qmore[open] > summary::after { transform: translateY(1px) rotate(-135deg); }
.view-crm .qmore .crm-acts { margin-top: 2px; padding-bottom: 8px; }
.view-crm .qwa-more { display: none; margin-top: 0; padding-bottom: 10px; }

/* ---------- the pipeline ---------- */
.view-crm .crm-board {
  display: grid; grid-auto-flow: column; grid-auto-columns: minmax(168px, 1fr); gap: 12px; align-items: start;
  overflow-x: auto; overscroll-behavior-x: contain; padding-bottom: 10px; scroll-snap-type: x proximity;
  scrollbar-width: thin; scrollbar-color: var(--stone) transparent;
}
.view-crm .crm-col { min-width: 0; scroll-snap-align: start; }
.view-crm .crm-col-h {
  display: flex; align-items: center; justify-content: space-between; gap: 8px; margin-bottom: 10px; padding: 12px 4px 0;
  border-top: 3px solid var(--stone);
}
.view-crm .crm-col[data-stage="calling"] .crm-col-h { border-top-color: var(--bad); }
.view-crm .crm-col[data-stage="callback"] .crm-col-h { border-top-color: var(--wait); }
.view-crm .crm-col[data-stage="booked"] .crm-col-h { border-top-color: var(--cta); }
.view-crm .crm-col[data-stage="customer"] .crm-col-h { border-top-color: var(--ok); }
.view-crm .crm-col[data-stage="closed"] .crm-col-h { border-top-color: var(--line); }
.view-crm .crm-col-h h3 { font-size: 15px; font-weight: 500; }
.view-crm .crm-col-h .count {
  display: inline-grid; place-items: center; min-width: 26px; height: 24px; padding: 0 8px; border-radius: 12px;
  background-color: var(--card); font-size: 13px; font-weight: 500;
}
.view-crm .crm-col-empty { padding: 14px 4px; font-size: 14px; color: var(--muted); }
.view-crm .crm-cards { display: grid; grid-template-columns: minmax(0, 1fr); gap: 8px; }
.view-crm .crm-col > .btn.quiet, .view-crm .crm-colbox > .btn.quiet { margin-top: 8px; }
.view-crm .crm-card {
  position: relative; display: grid; gap: 6px; padding: 14px 16px 12px 14px; border-radius: 20px; background-color: var(--card);
  color: var(--ink); text-decoration: none; transition: box-shadow .2s, transform .2s var(--spring);
}
.view-crm .crm-card::before { inset-block: 14px; width: 3px; }
.view-crm .crm-card:hover { box-shadow: 0 6px 18px rgba(0, 0, 0, .07); transform: translateY(-1px); }
.view-crm .cc-top { display: flex; align-items: flex-start; justify-content: space-between; gap: 8px; }
.view-crm .cc-top .icon { margin-top: 3px; color: var(--muted); }
.view-crm .cc-name { min-width: 0; font-size: 16px; line-height: 1.3; font-weight: 500; overflow-wrap: anywhere; }
.view-crm .cc-biz { overflow: hidden; font-size: 13px; color: var(--muted); white-space: nowrap; text-overflow: ellipsis; }
.view-crm .cc-chips { display: flex; flex-wrap: wrap; gap: 4px; }
.view-crm .cc-chips .chip { min-height: 22px; padding: 2px 8px; font-size: 12px; gap: 5px; }
.view-crm .cc-touch { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; color: var(--muted); }
.view-crm .cc-touch .icon.sm { width: 14px; height: 14px; }
.view-crm .crm-stagetray .tray { width: auto; max-width: none; }
.view-crm .crm-colbox { margin-top: 14px; }

/* ---------- WhatsApp ---------- */
.view-crm .crm-wa { padding: 8px 12px; }
.view-crm .crm-wa > li + li .crm-thread { border-top: 1px solid var(--line); }
.view-crm .crm-thread > summary {
  display: grid; grid-template-columns: auto minmax(0, 1fr) auto auto; align-items: center; gap: 14px; min-height: 72px;
  padding: 12px 8px; border-radius: 20px; list-style: none; cursor: pointer;
}
.view-crm .crm-thread > summary::-webkit-details-marker { display: none; }
.view-crm .crm-thread > summary:hover { background-color: var(--parch); }
.view-crm .crm-thread[open] .tchev { transform: rotate(-90deg); } /* a conversation's line and its lines: wa.css (6.10, shared) */
.view-crm .tbody { padding: 6px 8px 18px; }
.view-crm .tacts { margin-top: 16px; }


/* ---------- one lead ---------- */
.view-crm .crm-back {
  display: inline-flex; align-items: center; gap: 2px; min-height: 36px; margin-inline-end: 12px; padding: 0 14px 0 10px;
  border-radius: var(--r); background-color: rgba(255, 255, 255, .16); color: var(--onBand); font-weight: 500; text-decoration: none;
  vertical-align: middle;
}
.view-crm .crm-back:hover { background-color: rgba(255, 255, 255, .26); }
.view-crm .crm-kick { vertical-align: middle; }
.view-crm .crm-lchips { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 22px; }
.view-crm .crm-lead { display: grid; grid-template-columns: minmax(0, 1fr); gap: 20px; align-items: start; }
.view-crm .crm-lside { display: grid; grid-template-columns: repeat(auto-fit, minmax(min(100%, 320px), 1fr)); gap: 20px; align-items: start; }
.view-crm .crm-lsum .headline { font-size: 32px; overflow-wrap: anywhere; }
.view-crm .crm-lsum .fact { color: var(--ink); overflow-wrap: anywhere; }
.view-crm .crm-lsum .fact + .fact { margin-top: 6px; }
.view-crm .crm-contact .kv dd { display: grid; gap: 4px; }
.view-crm .crm-phone { display: inline-flex; align-items: center; gap: 8px; }
.view-crm .crm-phone .xb { margin-inline-start: 0; width: 32px; height: 32px; }
.view-crm .crm-phone .xb .icon { width: 16px; height: 16px; }
.view-crm .crm-line { display: block; }
.view-crm .crm-actions .crm-primary { margin-top: 14px; }
.view-crm .crm-actions .crm-acts { margin-top: 12px; }
.view-crm .crm-cap { margin-top: 16px; border-top: 1px solid var(--line); }
.view-crm .crm-cap > summary { display: flex; align-items: center; min-height: 44px; font-size: 14px; font-weight: 500; color: var(--muted); }
.view-crm .crm-cap .acts { margin-top: 12px; }

/* the story: a rail of what happened, day by day */
.view-crm .crm-story { margin-top: 28px; }
.view-crm .crm-story > .h2 { font-size: 30px; }
.view-crm .crm-storybox { margin-top: 6px; }
.view-crm .tl-day { padding: 22px 0 10px; font-size: 14px; font-weight: 500; color: var(--muted); }
.view-crm .tl { display: grid; grid-template-columns: minmax(0, 1fr); }
.view-crm .tl-item { position: relative; display: grid; grid-template-columns: 40px minmax(0, 1fr); gap: 14px; }
.view-crm .tl-item::before {
  content: ""; position: absolute; inset-inline-start: 19px; top: 44px; bottom: 4px; width: 2px; border-radius: 2px; background-color: var(--line);
}
.view-crm .tl-item:last-child::before { display: none; }
.view-crm .tl-ic {
  display: grid; place-items: center; width: 40px; height: 40px; border-radius: 50%;
  background-color: var(--card); color: var(--ink); box-shadow: inset 0 0 0 1px var(--line);
}
.view-crm .tl-ic .icon { width: 18px; height: 18px; }
.view-crm .tl-item[data-kind="call"] .tl-ic { background-color: var(--deep); color: #fff; box-shadow: none; }
.view-crm .tl-item[data-kind="wa"] .tl-ic { background-color: var(--okSoft); box-shadow: none; }
.view-crm .tl-item[data-kind="meeting"] .tl-ic { background-color: var(--cta); color: var(--onCta); box-shadow: none; }
.view-crm .tl-item[data-kind="form"] .tl-ic { background-color: color-mix(in srgb, var(--band) 14%, #fff); box-shadow: none; }
.view-crm .tl-item[data-kind="note"] .tl-ic { background-color: var(--spark); color: var(--onSpark); box-shadow: none; }
.view-crm .tl-body { min-width: 0; padding: 8px 0 22px; }
.view-crm .tl-title { display: flex; flex-wrap: wrap; align-items: baseline; justify-content: space-between; gap: 2px 12px; }
.view-crm .tl-what { font-size: 16px; font-weight: 500; overflow-wrap: anywhere; }
.view-crm .tl-by, .view-crm .tl-n { font-weight: 400; color: var(--muted); }
.view-crm .tl-title time { font-size: 13px; color: var(--muted); }
.view-crm .tl-chips { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.view-crm .tl-chips .chip { background-color: var(--card); box-shadow: inset 0 0 0 1px var(--line); }
.view-crm .tl-text { margin-top: 10px; font-size: 16px; line-height: 1.5; color: var(--ink); overflow-wrap: anywhere; }
.view-crm .tl-sub { margin-top: 6px; font-size: 14px; color: var(--muted); overflow-wrap: anywhere; }
.view-crm .tl-quote { margin-top: 8px; padding-inline-start: 12px; border-inline-start: 3px solid var(--line); font-size: 15px; overflow-wrap: anywhere; white-space: pre-line; }
.view-crm .tl-note {
  margin-top: 10px; padding: 12px 18px; border-radius: 20px; background-color: var(--waitSoft); color: var(--ink);
  font-size: 16px; line-height: 1.5; white-space: pre-line; overflow-wrap: anywhere;
}
.view-crm .tl-guess { margin-top: 10px; padding: 12px 18px; border-radius: 20px; background-color: var(--parch); box-shadow: inset 0 0 0 1px var(--line); }
.view-crm .tl-guess p { margin-top: 2px; font-size: 15px; color: var(--ink); overflow-wrap: anywhere; }
.view-crm .tl-link {
  display: inline-flex; align-items: center; gap: 6px; min-height: 36px; margin-top: 6px; font-size: 14px; font-weight: 500;
  color: var(--ink); text-underline-offset: 3px;
}
.view-crm .tl-body .kv { margin-top: 8px; font-size: 14px; }
.view-crm .tl-body .kv :is(dt, dd) { padding-block: 7px; }
.view-crm .tl-body > .btn { margin-top: 12px; }
.view-crm .tl-item[data-kind="wa"] .crm-bubbles { margin-top: 10px; }
.view-crm .crm-note { margin-top: 18px; padding: 22px 24px; border-radius: var(--r); background-color: var(--card); }
.view-crm .crm-note .field { margin-top: 0; }
.view-crm .crm-note .acts { align-items: center; margin-top: 14px; }
.view-crm .crm-count { margin-inline-start: auto; font-size: 13px; color: var(--muted); }

/* ---------- motion: what first shows rises in, once ---------- */
@keyframes crm-rise { from { opacity: 0; transform: translateY(10px); } }
.view-crm .crm-enter :is(.qrow, .crm-col, .crm-wa) { animation: crm-rise .5s var(--spring) both; animation-delay: calc(var(--i, 0) * 40ms); }
.view-crm .crm-enter .crm-col:nth-child(2) { --i: 1; }
.view-crm .crm-enter .crm-col:nth-child(3) { --i: 2; }
.view-crm .crm-enter .crm-col:nth-child(4) { --i: 3; }
.view-crm .crm-enter .crm-col:nth-child(5) { --i: 4; }
.view-crm .crm-enter .crm-col:nth-child(6) { --i: 5; }

/* ---------- widths ---------- */
@media (min-width: 1100px) {
  .view-crm .crm-lead { grid-template-columns: minmax(0, 7fr) minmax(0, 5fr); grid-template-areas: "sum side" "story side"; gap: 20px 24px; }
  .view-crm .crm-sumslot { grid-area: sum; }
  .view-crm .crm-lside { grid-area: side; grid-template-columns: minmax(0, 1fr); position: sticky; top: 24px; }
  .view-crm .crm-story { grid-area: story; margin-top: 16px; }
}
@media (max-width: 760px) {
  .view-crm .crm-stats > .card { padding: 20px; }
  .view-crm .crm-hero .big { margin-block: 12px 10px; font-size: 56px; }
  .view-crm .crm-hero .big small { font-size: 20px; }
  .view-crm .crm-stats .note { margin-top: 8px; font-size: 13px; }
  .view-crm .crm-stats .headline { margin-block: 10px 6px; font-size: 24px; }
  .view-crm .crm-week .wgrid { gap: 10px 12px; margin-top: 12px; }
  .view-crm .wnum { font-size: 24px; }
  .view-crm .wlab { font-size: 13px; }
  .view-crm .crm-tray { margin-top: 22px; }
  .view-crm .crm-tools { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 10px 8px; }
  .view-crm .crm-ftoggle:not([hidden]) { display: inline-grid; }
  .view-crm .crm-filters { display: none; grid-column: 1 / -1; grid-template-columns: repeat(2, minmax(0, 1fr)); width: 100%; }
  .view-crm .crm-tools[data-open="true"] .crm-filters { display: grid; }
  .view-crm .crm-filters .select { min-width: 0; width: 100%; }
  .view-crm .crm-filters .btn { justify-self: start; }
  .view-crm .qacts .qwa, .view-crm .qwachip { display: none; }
  .view-crm .qwa-more { display: flex; }
  .view-crm .crm-panel { margin-top: 18px; }
  .view-crm .qrow { padding: 18px 20px 12px 18px; gap: 8px; }
  .view-crm .qname { font-size: 20px; }
  .view-crm .qwait-n { font-size: 19px; }
  .view-crm .qacts { width: 100%; }
  .view-crm .qacts .btn.fill { margin-inline-start: auto; }
  .view-crm .crm-stagetray { margin-inline: -16px; padding-inline: 16px; overflow-x: auto; scrollbar-width: none; }
  .view-crm .crm-stagetray::-webkit-scrollbar { display: none; }
  .view-crm .crm-wa { padding: 4px 6px; }
  .view-crm .crm-thread > summary { grid-template-columns: auto minmax(0, 1fr) auto; gap: 10px; padding-inline: 4px; }
  .view-crm .crm-thread > summary .tchev { display: none; }
  .view-crm .crm-back { display: flex; width: max-content; margin-bottom: 12px; }
  .view-crm .crm-lsum .headline { font-size: 26px; }
  .view-crm .crm-story > .h2 { font-size: 26px; }
  .view-crm .crm-note { padding: 18px; }
}